Services

Bring on the human!

Customer Experience (CX). User Experience (UX). Staff Experience (SX). Isn’t it all just a Human Experience (HX)?
We place humans at the centre of our experiences by creating delightful human experiences for our clients and their customers.

We’ll help you bring on a more Human Experience

ASSISTING YOU WITH PRODUCT & PROJECT DELIVERY

DELIVERING ON YOUR DIGITAL PRODUCT NEEDS

Coffee and process diagram

OUR DELIVERY PROCESS SERVICES

  • Our process toolbox: Installing process that just works
  • Project management for Account Managers training course

Delivery Process Design

Delivering well on great ideas

We help businesses bring their ideas to life, while minimising the complications around the design delivery process.

In our experience, companies often struggle to manage delivery expectations on digital projects. Challenges such as delivering at scale while running multiple projects, troubleshooting problems, and keeping your clients and stakeholders satisfied create situations that can spiral out of control.

We specialise in the design of internal process that result in less delivery issues, lower internal costs, and happier clients. We’re experts at delivering well. We’ll also help your team deliver to the best of their ability.

Delivery Process Toolbox

“Give a man a fish, and you’ll feed him for a day.
Teach a man to fish and you’ll feed him for a lifetime.”

We empower our clients to achieve smooth delivery, leading to fewer management issues, lower project costs, and a happier working environment.

More Human uses a human UX methodology. First, we conduct interviews to build a realistic staff journey map. The map is analysed and recommendations for improving touchpoints are worked into existing knowledge. We then design a process that works for your business, fine-tuning any issues. A few weeks later we come back and the solution is iterated until it’s a perfect fit.

We’ll also provide staff such as client service who are best suited to the more personal aspects around delivery and business etiquette.

Account Manager and Junior PM Project Manager training

Some projects don’t require the full and detailed attention of a dedicated project manager – but they do require management.

We train your existing staff, teaching best-practise project management skills. Efficient and robust delivery means less issues for senior management, happier and less stressed staff, and happier clients.

Efficient and robust delivery leads to less issues for senior management, happier and less stressed staff, as well as happier clients.

Team discussing

OUR PLUG & GO TEAM SERVICES

  • Delivery Talent: Project Managers, Programme Managers & Scrum Masters
  • Plug and Go Teams: We’ll assemble a team to do the work

Plug & Go Project Teams

Single point of accountability: A contract of service

We take on the task of employing, training and managing your teams, leading to less contracts, less on-boarding, less management and more time for you. That way you can focus on the job and its objectives instead of worrying about managing external teams.

You therefore have one key person who understands your business and internal priorities and who will manage contractors on your behalf. They will also on-board each new resource and take on responsibility for deliverables.

HX is the More Human speciality. We give people back their humanity by designing for humans instead of ‘users’ or ‘customers’ users’.

We’ll build you the perfect team

Because of our delivery focus, we’re really good at assembling teams of the right seasoned professionals to deliver work that’s great and on point. We also manage them. This minimises stress for you, while ensuring that you have less overheads and the best professionals on the job.

We’ve successfully utilised this model for clients like BBVA Compass Bank and Heineken, delivering work that goes beyond just meeting the brief.

Our delivery teams could include:

  • Agile scrum teams with product owners, UI & UX designers, developers and more
  • Creative concept teams (copywriters and creative directors)
  • Digital marketing teams (SEO and Digital Marketing teams)

Delivery team talent

We have access to a network of some of the most talented Project Managers, Programme Managers and Scrum Masters in the industry. We employ them, then get them up to speed as quickly as possible within your organisation. Whether you need a rapid overhaul or are set for the longer journey, they are with you every step of the way.

User Experience (UX)

Introducing Human Experience (HX)

The Human Experience (HX) approach encompasses all variations of Customer Experience (CX), User Experience (UX) and Staff Experience (SX).

HX is the More Human speciality. We give people back their humanity by designing for humans instead of users, customers’ users, or staff.

HX is all-encompassing, and deals with all aspects of interaction with the organisation, its services and products. It includes everything we produce and present, from internal systems like UI design, UX design, creative design to external experiences such as social media, marketing, banners, websites, apps, and more.

What is our approach?

Long-term customer goals X organisational needs

User-centred design (UCD) starts by setting objectives and goals. This forms the foundation for strategy, design, content, and information architecture (IA). We then analyse the internal knowledge gaps and align internal assumptions with your customers’ long-term goals.

We research and present insight around how your customers react to your company. From there, we can draft a plan and focus on longer-term goals, strategising how to achieve those goals.

Information Architecture and wireframes

We ensure that your UX is perfect: the correct information is presented in the right way, in the right place, and at the right time. Wireframing is the starting point to visualise data structures and represent UI features.

It enables effective communication between team members and, more importantly, allows for early testing iterations of workflows, navigation, and overall data structure.

User testing

Based on the goals set at the beginning of the UX process, we help you to establish the right KPIs. More Human conducts user-testing sessions and performs an iterative process to transform data into actionable design improvements. We use different methods to gather user feedback, ranging from remote user testing to one-on-one sessions.

Wireframes

OUR UX SERVICES

  • User research & interviews
  • Customer Journey maps
  • Rapid prototyping
  • Website audits
  • User research

Creative & Digital Marketing

Creative Design

Strategic HX design

We use a strategic approach to design from the ground up, considering the context in which the design will be consumed. During the briefing process we ask many questions, analysing how and why the person interacts with the design and ultimately what will drive them to action.

The aim is to create design that will make a difference, create an emotional response and ultimately be successful in achieving your objectives.

Bank card design

We design debit and credit cards for banks and financial institutions and have worked on global card design projects for Visa, MasterCard, and American Express (AMEX). We collaborate with the teams to deliver amazing results quickly, cost-effectively and with minimum complications.

We analyse the full customer journey – from the hand of the customer, to the card machine, wallet, and the shop counter – as well as ensuring that design issues do not present themselves at scale later on.

From design and market analysis to liaising with card production houses, we collaborate with you and your stakeholders to create a product that stands out from the clutter.

See the work >>

Content production

Animation

Studies have proven the effectiveness of video communication on the internet. Browsers often have limited time and a short video quickly conveys your product or idea in an effective and memorable way. We animate in both 3D & 2D.

Film Production

We offer the full service: from concept to script and storyboarding, to production, shooting and post-production.

Why do I need video content?

Studies have proven the effectiveness of video communication on the internet. Most often customers have limited time when browsing the internet and a video lasting a few minutes can effortlessly convey your product or idea’s details in an effective and memorable way.

Some uses for animation or video content

  • Internal Videos
  • Explainer Videos
  • Broadcast Commercials
  • Start-up Videos
  • Explanatory Videos
  • Business Animation

See the work >>

Digital Marketing

We have big-agency experience in both large and bespoke campaigns. Integrated marketing campaigns are especially useful as they are measurable.

Tools & Services

  • Marketing strategy to promote products and services
  • Brand promotion to increase sales
  • Build preference to your brand
  • Email campaigns
  • Search Engine Optimisation (SEO)
  • Display advertising (graphic ads)
  • Strategic Design
  • Bank card design (plastic cards)
  • Dynamic social media posts with 24-hour engagement
Computer with colour charts

OUR CREATIVE & DIGITAL MARKETING SERVICES

  • Strategic Design
  • Bank card design (plastic cards)
  • Engaging social media posts
  • Marketing strategy
  • Email campaigns
  • Search Engine Optimisation (SEO)
  • Display advertising (Graphic ads)