Nightset: App connecting the nightlife community

Project
Web App
UX / BRANDING

Client
Nightset

Project Collaborators
Luca Domiro &
Josh Aziz

01.

The Challenge

Nightset is a mobile platform that connects the entire nightlife ecosystem. A companion for the night, the app allows people to discover the best party in town, broadcast their night to the public in real-time, book events and guest lists, and meet like-minded people.

The client specified a two part brief: Firstly to increase user engagement to increase retention rates as 80% of new users leave the platform after the first week, Citing a recent marketing campaign as an example of user retention. Secondly,  to optimise and clarify the apps navigation as features need to be better communicated.

02.

Business Goals

  • Increase user engagement to increase retention rates as 80% of new users leave the platform after the first week, Citing a recent marketing campaign as an example of user retention.

  • Optimise and clarify the apps navigation as features need to be better communicated.anding and Visual Identity.

 

 

 

TONE OF VOICE was a key focus of the project supported
by user research insights as part of Branding development,
to personalise the experience by creating Tone of Voice principles.

How we created a game-changing nightlife app for Nightset

01.

Learn more about nightset

Improved onboarding screens with better content and UI design, improving user engagement.

02.

Brand Development

Tone of Voice principles defined to personalise development of brand loyalty and customer experience.

ToV principles developed through core music genres.

Social sharing and check-in capability optimised to include adapted ToV principles.

03.

Onboarding – Completing Registration

Encouraging users to sign-up by displaying benefits can drive user engagement. Introduction of Avatar character dependent on music taste.

04.

Personalising the experience – Gamification of the app

Offering incentives to users such as leadership boards and points ranking can instantly boost their involvement with your service. Gamification brings in the fun factor!

01.

Outcome

We met the client project over and above what was expected with introducing of some key features to drive ROI. A particular success factor, is the introduction of the branding development recommendation such as Tone of Voice and gamification features to personlise the App. Linking in the Tone of Voice concept by Norman Nielsen, again reiterated user engagement. We also optimised the navigation in the App, improving the onboarding phase and optimised the filter menu. Nightset have since introduced our gamification recommendations with a noticeable increase in conversion rate.

“Luca & Josh did a great job managing the full UX process of Nightset app optimisation, gathered incredibly insightful users feedback, analysed business needs, challenges and proposed great solutions. In a very short period of time, they prepared detailed presentation relating to our ecosystem, factors driving users, market competition analysis to translating that into the actual prototype. Highly impressed with his UX skills and heavy user centric approach.” Anna Frankowska – Nitechain CEO and Co-Founder

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